SHIPPING POLICY

Last updated: September 11, 2026

At Veyrox, we are committed to processing and delivering your orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our online store.

1. SHIPPING DESTINATIONS

Veyrox currently ships to the destinations available at checkout.

Available shipping destinations and shipping options will be displayed during the checkout process before you complete your purchase.

2. ORDER PROCESSING TIME

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed during weekends, public holidays, promotional periods, or periods of unusually high demand may require additional processing time.

Once your order has been shipped, you will receive a shipping confirmation email when tracking information is available.

3. ESTIMATED DELIVERY TIMES

Estimated delivery times depend on the destination and the shipping method selected at checkout.

Typical estimated delivery times are:

European Union: 5–12 business days

These delivery times are estimates only and are not guaranteed.

Delivery may take longer due to circumstances such as:

• Carrier delays;

• Customs procedures;

• Public holidays;

• Severe weather;

• Incorrect or incomplete delivery information;

• High order volumes;

• Transportation disruptions;

• Circumstances beyond our reasonable control.

4. SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Shipping fees may vary depending on:

• Delivery destination;

• Order size or weight;

• Shipping method;

• Promotional offers.

Any applicable shipping costs will be clearly displayed before payment is completed.

5. ORDER TRACKING

When tracking is available, you will receive tracking information by email after your order has been shipped.

Please allow some time for the tracking information to become active after the carrier receives the package.

Tracking updates are provided by the shipping carrier and may occasionally be delayed.

6. DELIVERY ADDRESS

Please make sure that your shipping information is complete and accurate when placing your order.

Veyrox is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated delivery information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We will try to assist you, but we cannot guarantee that the address can be changed once the order has entered processing or has been shipped.

7. DELAYED ORDERS

If your order has not arrived within the estimated delivery period, please contact us at:

Email: contact@veyrox.co.uk

Please include your order number so that we can investigate the status of your shipment.

We may need to contact the shipping carrier to obtain additional information.

8. LOST ORDERS

If a package appears to have been lost during transit, please contact us.

We will investigate the shipment with the relevant carrier and determine the appropriate solution in accordance with applicable law.

Where required by applicable consumer protection laws, your statutory rights remain unaffected.

9. DAMAGED PACKAGES

If your package arrives visibly damaged, we recommend taking photographs of the package and the product before opening or using the product whenever reasonably possible.

Please contact us as soon as possible at:

Email: contact@veyrox.co.uk

Please provide:

• Order number;

• Photos of the package;

• Photos of the product;

• Description of the damage.

We will review the situation and provide the appropriate instructions.

10. WRONG OR MISSING ITEMS

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Please provide your order number and details of the issue.

After reviewing your order, we will provide the appropriate solution.

11. CUSTOMS, DUTIES AND TAXES

For deliveries to certain countries, customs duties, import taxes, or other charges may apply depending on the destination and applicable laws.

Where such charges are legally applicable and are not already included in the purchase price or shipping charges, the customer may be responsible for them.

Customers are responsible for providing accurate information required for customs clearance.

12. DELIVERY ATTEMPTS

If the carrier is unable to deliver your order because nobody is available to receive it, the carrier may make another delivery attempt or leave instructions for collection, depending on the carrier's procedures.

Please follow the instructions provided by the carrier to avoid unnecessary delivery delays.

13. REFUSED OR UNCLAIMED PACKAGES

If an order is refused or remains unclaimed at a collection point, additional shipping or return costs may apply where permitted by law.

This section does not limit any statutory consumer rights that may apply.

14. DELIVERY TO THE WRONG ADDRESS

If an order is delivered to the address provided incorrectly by the customer, please contact us immediately.

We will do our best to assist with the situation.

Additional shipping costs may apply where the customer provided an incorrect or incomplete address and the applicable law permits such charges.

15. DELIVERY CONFIRMATION

Once the shipping carrier confirms delivery to the address provided with the order, the order may be considered delivered, subject to applicable consumer protection laws.

If you believe your package was incorrectly marked as delivered, please contact us so that we can investigate the matter.

16. CANCELLATIONS AND RETURNS

If you wish to cancel an order or return a product, please refer to our Refund & Returns Policy.

Consumers in the European Union generally have a statutory 14-day right of withdrawal for online purchases, subject to applicable legal exceptions.

Nothing in this Shipping Policy limits your statutory consumer rights.

17. CONTACT US

If you have any questions regarding shipping or delivery, please contact us:

Veyrox

NIF: 314126556
Address: Rua do Carrical 75, Porto, Portugal
Email: contact@veyrox.co.uk
Phone: +351 969082931

Last updated: September 11, 2026