REFUND & RETURNS POLICY

Last updated: September 11, 2026

At Veyrox, we want you to feel confident when shopping with us. This Refund & Returns Policy explains your rights and the procedures for returns, refunds, cancellations, and defective products when purchasing through our online store.

This policy is intended to comply with applicable European Union consumer protection laws.

1. RIGHT OF WITHDRAWAL — 14 DAYS

If you are a consumer located in the European Union, you generally have the right to withdraw from your purchase within 14 calendar days, without having to provide a reason.

The withdrawal period begins on the day you, or a third party designated by you, receives the product.

To exercise your right of withdrawal, you must contact us with a clear statement that you wish to cancel your purchase.

Please contact us at:

Email: contact@veyrox.co.uk

Please include your order number and the product(s) you wish to return.

2. RETURN CONDITIONS

You may examine the product to determine its nature, characteristics, and functionality.

However, you may be responsible for any diminished value resulting from handling the product beyond what is necessary to establish its nature, characteristics, and functionality.

We recommend returning products:

• In good condition;

• With all accessories and components;

• With manuals and other items included with the order;

• In the original packaging whenever reasonably possible.

The absence of the original packaging does not, by itself, automatically remove your statutory right of withdrawal where such restriction is not permitted by applicable law.

3. RETURN SHIPPING COSTS

When exercising the 14-day right of withdrawal, the customer is generally responsible for the direct cost of returning the product, provided that this information was clearly disclosed before the purchase was completed.

If the product is defective, damaged upon delivery, incorrect, or does not correspond to the product ordered, Veyrox will bear the applicable costs required to resolve the issue in accordance with applicable consumer law.

4. REFUNDS

Once a valid withdrawal request has been received, Veyrox will refund the payments received from you, including, where applicable, the cost of the standard delivery option selected at checkout.

The refund will normally be made using the same payment method used for the original transaction, unless otherwise agreed with you.

We may withhold the refund until we have received the returned product or until you provide evidence that the product has been shipped back, whichever occurs first.

Refunds will be processed within the period required by applicable law.

5. DEFECTIVE OR NON-CONFORMING PRODUCTS

If a product is defective, does not match its description, does not function as advertised, or otherwise fails to conform to the sales contract, please contact us.

Consumers in the European Union benefit from statutory legal guarantees concerning the conformity of goods. Depending on the applicable national legislation and circumstances, consumers may be entitled to remedies such as:

• Repair;

• Replacement;

• Price reduction;

• Cancellation of the contract and refund.

These remedies will be provided in accordance with applicable consumer protection laws.

Your statutory consumer rights are not affected by this policy.

6. PRODUCTS DAMAGED DURING DELIVERY

If your order arrives damaged, please contact us as soon as reasonably possible.

To help us resolve the issue, we may request:

• Your order number;

• Photos of the product;

• Photos of the external packaging;

• Photos of the internal packaging;

• A description of the damage.

We will review the situation and provide appropriate instructions.

Your statutory consumer rights remain unaffected.

7. WRONG PRODUCT RECEIVED

If you receive a product that is different from the product you ordered, please contact us before returning the item.

Once we verify the order, we will provide instructions for resolving the issue.

If the error was caused by Veyrox, we will cover the reasonable costs necessary to correct the error, in accordance with applicable law.

8. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The 14-day right of withdrawal does not apply in certain circumstances established by law, including, where applicable:

• Goods made to the consumer's specifications or clearly personalized;

• Goods that are liable to deteriorate or expire rapidly;

• Sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been removed after delivery;

• Certain sealed goods that cannot be returned for health or hygiene reasons once opened;

• Digital content supplied online where performance has begun with the consumer's express consent and acknowledgment that the right of withdrawal is lost;

• Other goods or services for which an exception is legally applicable.

Any exception will only be applied where permitted by applicable law.

9. UNDELIVERED ORDERS

If your order does not arrive, please contact our customer service team.

We will investigate the delivery status with the relevant carrier and, where appropriate, arrange a replacement, redelivery, or refund in accordance with applicable law.

10. HOW TO REQUEST A RETURN OR REFUND

To request a return, refund, replacement, repair, or other solution, please contact:

Email: contact@veyrox.co.uk

Please provide:

Full name:
Order number:
Purchase date:
Product:
Reason for request:
Photos or supporting information, if applicable:

Our customer service team will provide the appropriate instructions.

11. RETURN ADDRESS

Please do not send products back without first contacting us.

Once your return request has been approved or instructions have been provided, we will provide the appropriate return address and instructions.

Return address:
[YOUR RETURN ADDRESS]

12. STATUTORY CONSUMER RIGHTS

Nothing in this Refund & Returns Policy is intended to exclude, restrict, or replace any mandatory consumer rights provided by applicable law.

Where the laws of the consumer's country provide additional mandatory rights, those rights remain unaffected.

13. CONTACT INFORMATION

Veyrox

Customer Service Email: [YOUR CUSTOMER SERVICE EMAIL]

Legal Business Name: [YOUR LEGAL BUSINESS NAME]

VAT/NIF: [YOUR VAT/NIF NUMBER]

Business Address: [YOUR FULL BUSINESS ADDRESS]

Country: [COUNTRY]

Last updated: September 11, 2026